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Terms & Conditions – 24 Urgent Group

Effective Date: 21 April 2026

These Terms & Conditions govern the services provided by 24 Urgent Group (“we”, “us”, “our”). By booking or using our services, you agree to the terms outlined below.

1. Services

We provide independent damp and mould surveys, pest control services, and gas boiler servicing. All services are carried out with reasonable care and skill.

2. Bookings and Appointments

  • Appointments must be agreed in advance.
  • You are responsible for providing accurate information about your property and issue.
  • We reserve the right to reschedule appointments if necessary.

3. Access to Property

  • You must ensure safe and reasonable access to the property.
  • We are not responsible for delays or incomplete work due to restricted access.

4. Independent Advice

Our damp and mould surveys are independent. We do not carry out remedial works based on survey findings, and our reports are provided without sales pressure.

5. Quotes and Payment

  • Quotes are provided based on the information available at the time.
  • Final costs may vary if additional work is required.
  • Payment terms will be agreed prior to work being carried out.
  • Payment is due upon completion unless otherwise agreed.

6. Cancellations

  • Please provide at least 24 hours’ notice for cancellations.
  • We reserve the right to charge a cancellation fee for late notice or missed appointments.

7. Liability

We will not be liable for any indirect, incidental, or consequential loss or damage.

Our liability is limited to the value of the service provided, except where required by law.

8. Gas and Safety Work

All gas-related work is carried out by appropriately qualified and Gas Safe registered engineers.

It is your responsibility to ensure that appliances are used in accordance with safety guidance provided.

9. Pest Control Services

Pest control treatments are carried out using industry-standard methods. Results may vary depending on the severity of infestation and environmental factors.

10. Reports and Recommendations

Any reports or recommendations provided are based on observations at the time of inspection. They should not be considered guarantees of future conditions.

11. Data Protection

We handle your personal data in accordance with our Privacy Policy.

12. Changes to Terms

We may update these Terms & Conditions at any time. Updated versions will be published on this page.

13. Contact Details

24 Urgent Group
Phone: 07851 570678
Email: info@24urgentgroup.co.uk