Privacy Policy – 24 Urgent Group

Effective Date: 21 April 2026

24 Urgent Group (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you contact us or use our services.

1. Who We Are

Business Name: 24 Urgent Group
Phone: 07851 570678
Email: info@24urgentgroup.co.uk

We provide independent damp and mould surveys, pest control services, and gas boiler servicing.

2. What Information We Collect

We may collect and process the following information:

Full name
Contact details, including phone number and email address
Property address
Details of your enquiry or service request
Any information you provide via forms, phone calls, or email

3. How We Use Your Information

We use your information to:

Respond to your enquiries
Provide quotes and services
Arrange appointments
Communicate with you about your request
Improve our services

We do not sell or rent your personal data to third parties.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Legitimate Interests – to respond to enquiries and provide services
Contract – where we are carrying out agreed work
Consent – where you have agreed to be contacted

5. How We Store Your Data

Your data is stored securely and only kept for as long as necessary to provide services and meet legal or regulatory requirements.

We take reasonable steps to protect your data from loss, misuse, unauthorised access, disclosure, or alteration.

6. Sharing Your Information

We may share your information with:

Engineers or contractors carrying out work on your behalf
Service providers such as website, email, or hosting providers

Any third parties we use are expected to keep your information secure and only use it for the services they provide to us.

7. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data where appropriate
Object to processing
Withdraw consent at any time where consent is relied upon

To exercise any of these rights, please contact us at info@24urgentgroup.co.uk .

8. Cookies

Our website may use cookies to improve functionality and understand how visitors use the site. You can control or disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy policies or content of third-party websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

24 Urgent Group
07851 570678
info@24urgentgroup.co.uk